1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Larger kennels may take slightly longer to process and ship.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your pet crates safe and secure?
Yes. All kennels feature strong construction, secure latches, and rounded edges to keep your pet safe and comfortable.
6. Are they easy to assemble and clean?
Yes. Most models fold or assemble quickly and have removable trays for easy cleaning.
7. Are they suitable for different pet sizes?
Yes. We offer a range of sizes for small, medium, and large dogs, cats, and other small animals. Please check dimensions on each product page.
8. Are the crates suitable for travel?
Yes. Many models are airline-approved or designed for easy transport with carrying handles.
9. Are the materials durable?
Yes. They are made with sturdy metal wire, high-quality plastic, and reinforced corners to withstand daily use.
10. Do the crates have good ventilation?
Yes. Most designs include ample ventilation on multiple sides for airflow and visibility.
11. Are they suitable for indoor and outdoor use?
Most are ideal for indoor use. Some metal crates are suitable for covered outdoor areas. Please check the product description.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my kennel arrives damaged?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.